Terms of Service

All orders placed with Excelerate LLC (dba Excelerate Performance) (phone, fax, mail, internet & e-mail) constitute the acknowledgement and acceptance of all conditions listed on www.ExceleratePerformance.com and all conditions listed below. All parts shall remain the property of Excelerate Performance until paid for in full. All orders shipped to a Connecticut address must pay CT Sales Tax of 6%. If the CT Sales Tax is not calculated at the time of checkout then the customer will be notified of the new amount when the order has been processed.

All prices, materials, design, color, contents included with a product, and product specifications are subject to change without notice. Some of the images shown on this site may not be the image for your specific vehicle. They are used for reference purposes only. It is the responsibility of the customer to verify part numbers and applications. In the event that an incorrect price is listed on ExceleratePerformance.com due to a typographical or other error, we reserve the right to refuse or cancel that order. We also have the right to refuse or cancel any such orders whether or not the order has been confirmed.

We accept VISA, Mastercard, Discover, AMEX, Paypal, and Care Care One. All credit card orders can only be shipped to a verified Billing Address. Credit Card and Paypal orders will not be shipped until all information are verified and matched. Money Orders and Gift Certificates are also accepted but the order will not be shipped until payment has been received in full.

Most orders are shipped within one business day and take 5-7 business days to arrive within the continental 48 United States. However, sometimes, products back ordered or out of stock and therefore will require some additional time to process the order. We will do our best to expedite the process so that the product will ship in a timely manner, as far as it possible for us to do so.

Return for exchange or refund will be allowed only within 15 calendar days from the date of receipt of merchandise with no exception. All returns are subject to a 25% re-stocking fee plus any and all shipping charges. Original shipping and handling charges are not refundable. All authorized return merchandise must be new, unused, and in its original saleable packaging, and must also include all hardware and documentation. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed.

A Returned Merchandise Authorization must be obtained before any returns can be made. We will not accept any returns without an RMA. Please write the RMA number clearly on the outside of the returning package.. All returns must be received by Excelerate Performance within 10 calendar days after the RMA number has been issued. The RMA does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number.

We recommend that you repack the item(s) carefully since it your responsibility to make sure item arrives in saleable condition. We cannot give credit or a refund on a returned package that was damaged due to insufficient packing. All returned items needs to be insured (in case of loss or damage) and we recommend the customer to get a tracking number to track the shipment.
Shortage/Damaged Shipment

All orders are packed carefully and correctly. Damaged shipments should be checked in the presence of the carrier. Please keep all shipping cartons and packing material for carrier inspection. Excelerate Performance will not initiate any claims with the carrier. Claims for shortage of items or discrepancies must be made within 24 hours after receipt of merchandise. Claims of damaged shipments must be made by the customer with the carrier.

All special orders must be paid in full at the time of order. Orders are processed in timely manner but we cannot be held responsible for delays beyond our control. No cancellations, refunds, or exchanges on special order items or custom order items.

Any refused shipments sent back to Excelerate Performance does not constitute the right to a refund or credit. It is the customer's responsibility to make all arrangements with Excelerate for refused shipments. Customer will be charged freight expenses associated with the refused shipment as well as a 25% restocking fee on all shipped products.

WARRANTY: No warranty whatsoever will be given if the defect was caused by customers' abuse, negligence, mishandling, or improper installation. All merchandise sold by Excelerate Performance is only subject to manufacturer warranty, if any. Warranty items are subject to submission to the manufacturers for inspection and approval for repair or replacement of merchandise. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. There is no warranty on lights, light bulbs, decals, electrical parts, and engine parts. Check your state and local laws regarding the use on any parts.

By submitting the order, customers hereby acknowledge and agree to be abided the above "Terms and Conditions" of Excelerate Performance. It is the customer's responsibility to retain all invoices for their record and warranty claims.